Welcome to Trendzaura, managed by Supremenest Innovations Private Limited, where we prioritize providing a smooth and enjoyable shopping experience. We offer a diverse collection of men's and women's fashion and guarantee prompt service to deliver your items efficiently. Our mission is to provide exceptional service and keep communication transparent throughout the entire process. By completing your order, you consent to our policy terms. Please review the policy to understand the cancellation process, relevant timelines, and applicable conditions.
Cancellation Policy Overview
At Trendzaura, we are committed to ensuring a seamless shopping experience for all customers. We understand that sometimes cancellations may be necessary, and we have designed this policy to clarify the process for you. If you need help or have any questions, our customer support team is always available. We are dedicated to making your shopping experience as smooth as possible and value your satisfaction.
Cancellation Eligibility
We strive to accommodate cancellations whenever we can, but some orders may not qualify for cancellation. Orders that have already been processed or dispatched are generally ineligible. Custom or personalized items may also have different cancellation rules. To verify if your order can be canceled, please log into your account or contact our customer service team.
For the best chance of successful cancellation, we recommend acting quickly. Please note that promotional or discounted items could be subject to different cancellation conditions. Our aim is to provide a clear and fair cancellation policy to ensure a smooth experience.
Cancellation Timeframe
We offer a flexible cancellation window based on the processing stage of your order. If your order has been processed or dispatched, it may no longer be eligible for cancellation. To check if you are within the cancellation window, review your order status in your account dashboard. Orders placed during busy seasons or special promotions may have different cancellation periods. Our goal is to balance flexibility with timely processing to offer the best experience.
How to Cancel an Order
We’ve made the cancellation process simple and user-friendly. To cancel your order, log into your account, go to 'Order History,' and select 'Cancel' next to the relevant order. Follow the instructions for a successful cancellation process.
If you encounter any issues or have questions, our customer support team is ready to assist. Please note that cancellations can only be processed before the order is shipped or dispatched, and we are unable to accept cancellations once the order is in transit. We appreciate your cooperation and understanding.
Refund Process
We aim to provide an efficient and hassle-free refund process. Once your cancellation is confirmed and the order is eligible, we will initiate a refund using the original payment method. If you have any inquiries regarding the refund, please reach out to our customer support team for assistance. We are committed to making the refund process as smooth as possible.
Exceptions to the Cancellation Policy
While we strive to accommodate cancellations, certain items may not be eligible once production begins. This includes custom-made or personalized products. Orders that have been processed, packed, or shipped are also non-cancellable.
Special promotions, clearance sales, or limited-edition products may have different cancellation policies, which will be clearly outlined during checkout. We recommend reviewing all product details and terms before confirming your order. If you have any specific questions regarding cancellations, our customer service team will be happy to clarify.
Legal Notice
Trendzaura strives to provide clear and accurate cancellation policy guidelines. However, we reserve the right to update or modify this policy at any time without prior notice. While we take reasonable measures to ensure the accuracy of the information, we cannot guarantee it will always be error-free or current. By placing an order, you agree to accept our cancellation policy as is and acknowledge our right to change the terms.
We reserve the right to refuse or cancel orders at our discretion, including those deemed fraudulent or suspicious. If any discrepancies occur between website information and other communications, the website’s terms will prevail. By placing an order, you agree to comply with these terms.
Contact Us
If you have questions or need assistance regarding our Cancellation Policy, please reach out to our customer support team at: supremenestinnovationspvtltd@gmail.com